Customer Reviews

Based on 443 reviews
84%
(374)
13%
(58)
2%
(7)
1%
(3)
0%
(1)
E
Elizabeth Ho
Convenient!

I love the convenience and my beautician was very good too, patient and listened to what I wanted.

E
Evon
Great

Great! Lyn did a great job and was very quick seeing that I’m pregnant and won’t be able to lie straight for long.

J
Jess
Rescheuling fee

Didn’t like the $45 rescheduling charge

Hi Jessica,

Thank you for your feedback. We completely understand that unexpected situations can arise, and we sincerely hope everything is well with your child.

As you're part of our Saver Plan, rescheduling is generally not permitted, and missed appointments are typically forfeited. However, given your circumstances, we made a one-time exception to allow rescheduling rather than forfeiting the session. The $45 reinstatement fee was applied in accordance with our cancellation policy, which states that appointments canceled within four hours of the scheduled time require this fee to restore booking eligibility for the session.

We always strive to be as accommodating as possible while ensuring that we abide by our plan policies within reason. If you’d prefer more flexibility with rescheduling in the future, you may consider upgrading to our Standard Plan, which offers greater booking flexibility.

We appreciate your understanding and value your continued support. If you have any further questions or need assistance, feel free to reach out! :)

Regards,
Vanessa

t
tabitha
Love the whole experience!

convenient, professional and gives good advice on lashes. love how my sensitive eyes are not affected by the glue.

K
Kellie
Punctual

First time trying out home lash service and I'm impressed! Lynn was punctual and friendly. She ensured that my preferred lash design was discussed and agreed upon before beginning the session. Lash cleansing was a breeze and in less than 2hours my lashes were nicely done. It was a relaxing experience. Best of all, I do not need to leave my house for this to be done. Super convenient and staff is very professional. Highly recommended!