Customer Reviews

Based on 298 reviews
89%
(264)
9%
(27)
1%
(3)
1%
(2)
1%
(2)
F
Fiona
Great Therapist

Therapist was very professional, friendly & punctual.

J
Jacqueline
Disappointed

My lashes didn't curl as much as I wanted it. Therapist even said so. But she left without any rectification. Not very please with results. I dont think they know how to access my eyelash. Since it's my first time in 5 years or give a "warning" For after results.

Hi Jacqueline, Vanessa here from The First Refresh.

Thank you for sharing your feedback. We're sorry to hear that your lash lift didn’t meet your expectations. Our goal is always to ensure that every client leaves fully satisfied with their service.

We understand that every client's lashes are different, and adjustments may sometimes be needed. Upon checking with our beauty consultant, she suggested that a stronger curl might be more suitable next time given your lash type, and we're happy to explore that with you in a future appointment.

We are committed to delivering the best results for our clients, and your feedback is invaluable in helping us continually improve. For future appointments, we encourage you to inform us immediately if something doesn't feel right, so we can accurately identify the issue and address it on the spot. You may reach out to us via our WhatsApp number, and we will gladly assist you.

As a gesture of goodwill, we'd like to offer you a $30 credit to use toward your next appointment with us :) Thank you again for your feedback, and we look forward to the opportunity to better serve you next time :)

S
Scarlet
Satisfied!

Yes, very good service

L
Lydia Cheam
Responsive CS

Always a great time with TFR! Very responsive customer service team and friendly + knowledgeable beauty team :)

E
Edith
Convenient!

Very glad this convenient service exists because I’m 35 weeks pregnant and it’s very hard and tiring to leave my house. Appreciate the beautician being on time and being very well prepared for the session :)